At UKPartyHeadShop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Refund and Returns Policy outlines your rights and our procedures for returns, refunds, and exchanges.
Returns Period
You may return products purchased from UKPartyHeadShop within 14 days of receiving your order for a refund or exchange. All items must be returned in their original, unused condition with all original packaging and labels intact.
Non-Returnable Items
Certain products, including those that are perishable, personal use items, or goods that have been opened or used, may not be eligible for return. Additionally, items marked as final sale or clearance are excluded from returns unless faulty.
Return Process
To initiate a return, please contact our customer support team promptly with your order details. We will provide instructions for returning your item(s). Please ensure you use a tracked shipping method to return goods, as UKPartyHeadShop is not responsible for items lost in transit.
Refunds
Once we receive and inspect the returned items, we will process your refund to the original payment method within 7-10 business days. Please note that the refund will cover the product price only; shipping costs are non-refundable unless the product was faulty or incorrectly sent.
Faulty or Incorrect Products
If you receive a faulty, damaged, or incorrect product, please contact us immediately. We will work to resolve the issue promptly, offering a free replacement or a full refund including shipping costs.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for your desired product.
Shipping Costs for Returns
Return shipping costs are generally the responsibility of the customer unless the return is due to a fault or error on our part.
Legal Rights
This policy does not affect your statutory rights under UK consumer law. You have the right to a full refund if goods are not as described, defective, or unfit for purpose.
